Your water bill is due on the 10th of each month.
PENALTY - 10% penalty is added if not paid by 5pm on the 10th.
LATE FEE - $25 late fee is applied to all bills not paid by 5pm on the 20th.
SHUT OFFS - Shut offs begin on the 21st (Unless the 21st falls on a Friday and in that case it will start following Monday)
RECONNECT FEE - All charges must be paid in full for service to be restored. There is a $25 reconnect fee. There is an additional $35 after-hours reconnect fee applied after 5pm . All fees must be paid before your water is reconnected including $25.00 late fee applied to all bills not paid by 5pm on the 20th for a total of $85.00.
*AFTER HOURS RECONNECTS STOP AT 9PM*
It is up to you to remember to pay your bill each month. There are no reminders before shut-offs begin other than through the ALERTS option.
Note: If you pay your bill online we will not receive notice of this until the next business day. All accounts must have a zero balance before services can be restored. Please read below:
****IMPORTANT: If your water has already been turned off you must add the $25 late fee and $25 turn off fee before services can be restored. You will need to add this to your total when making a payment online. Once payment has been made in full you will then call the Water Dept (501-455-3195) with the Order ID from the confirmation email you receive.****
